Tourism is a dynamic and competitive industry that requires the ability to adapt constantly to customers’ changing needs and desires, as the customer’s satisfaction, safety, and enjoyment are particularly the focus of tourism businesses.
Tourism can include activities such as sightseeing, visiting cultural and historical sites, experiencing natural wonders, participating in outdoor recreation, attending events, and more. It is a significant industry that generates revenue and creates jobs in many countries around the world. The tourism industry also encompasses a wide range of businesses and services, including transportation, accommodations, restaurants, tour operators, and other tourism-related businesses. It can have both positive and negative impacts on the destinations visited, including economic benefits, cultural exchange, and environmental effects. Tourism needs to be sustainable taking into account the needs and perspectives of local communities, the environment, and the visitors themselves.